Proactive employers realize that personal issues can seep into and negatively impact someone’s productivity at work. Offering an Employee Assistance Program (EAP) can proactively prevent issues that affect employee productivity and reduce turnover. It is a benefit that many employees appreciate and use.
Employee Assistance Program (EAP) is a confidential counseling service provided to employees to support their well-being in the workplace and in their personal lives to remain productive at work. The arrangement may be extended to immediate family members. EAP is paid for by employer and is operated through an agreement with a third party EAP supplier. Employees feel most comfortable speaking in confidence with a professional about their personal problems, without fear of losing their jobs or status at work. Services are delivered via phone, video-based counseling, online chatting, email interactions or face-to-face.
EAP Service offers initial support and assistance to individuals and groups of employees who have personal and/or work related issues that may impact on their well-being, work performance, safety, individual and workplace morale and psychological health.
EAP counseling is aimed at assisting employees to
- Understand and clarify issues that are directly concerning them, including any underlying issues;
- Identify and explore options to address those issues;
- Develop plans to approach the issues and find constructive solutions.
Events and issues, which may give rise to requests for EAP services include (but are not limited to):
Work issues:
- Problems with performance
- Relationships between co-workers
- Bullying and harassment
- Managing conflict and anger management
- Adjusting to change in the workplace
- Career change
- Managing work related stress
Personal Issues
- Anxiety or depression
- Stress Management
- Grief and loss
- Midlife and life transition issues
- Emotional and physical abuse
- Low self-esteem
- Substance abuse
- Gambling problems
- Anger management
Family issues:
- Work-life balance
- Concerns about children
- Relationship issues
- Parenting and step-parenting issues
- Separation and divorce
- Financial or legal problems
- Domestic violence
Trauma Management Services (Critical Incident Support)
High level responsive critical incident service following workplace incidents, accidents, workplace deaths and associated trauma related to events which are life threatening or cause risk to personal, emotional or physical safety or wellbeing, . This can include personal crisis intervention support, early intervention and assistance to individuals and groups of employees
Manager Support and Advise
Assist with the varied issues that may arise for managers such as performance management of staff, having difficult conversations with employees, interpersonal and team conflict, leading change management, supporting teams through challenges and improving team functioning.